We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
Skip to Content
Got a Question? Call
+44 (0)1892 481 100
Over 30 Years Experience
We get it right, first time, every time!
Collect from our Trade Counter
Monday to Friday 8.30am - 5pm
Fast Delivery TIMES
Orders Dispatched Same Day*
Disabled Refuge Outstations
Disabled refuge outstations are fixed communication points installed in designated refuge areas within a building, providing two-way voice communication between those needing assistance and the central control panel during an emergency. These units are essential for ensuring that occupants with limited mobility can raise an alert and receive instructions while awaiting evacuation. At FireSense, we supply a wide range of outstations designed to integrate with both standalone and networked Emergency Voice Communication (EVC) systems. Our products comply with BS 5839-9 and are selected for their reliability, ease of use, and clear audio performance.
What Is a Refuge Outstation?
A refuge outstation typically comprises a hands-free wall-mounted intercom panel located in an enclosed, fire-resistant refuge point—such as a stairwell landing or protected lobby. In an emergency, the user can initiate a call to building staff or emergency services by pressing a clearly marked call button.
These units allow continuous two-way communication so reassurance and instructions can be provided while evacuation is arranged. Visual and audible indicators provide confirmation that the call has been made and received.
Our Product Range
We stock a selection of Type A outstations, which feature full-duplex speech and are intended for use in enclosed spaces where users are likely to remain until assisted evacuation is possible.
Our range includes:
- Vox Ignis Green Type A Outstation Handsets: A popular choice for installations requiring compliance with modern standards and simple, intuitive operation. These are often installed alongside Lexicomm master stations.
- Baldwin Boxall Type A Outstations: Known for their robust construction and clear labelling, these units integrate seamlessly with Omnicare and other compatible systems.
- Surface and flush-mounted variants to suit your installation requirements, with tamper-resistant fittings for added durability.
All our outstations are compatible with the relevant master stations and network configurations, supporting installations from basic 2-line systems to advanced multi-panel networks.
Key Features
- Hands-free or handset operation, depending on the model
- Wall-mounted with clear call status indicators
- Visual and audible confirmation of call initiation
- Available in green finish as standard, to align with BS 5839-9 signage
- Fully monitored for faults and line integrity
- IP-rated versions available for environments where moisture or dust may be present
Installation and Use
Each outstation connects directly to a control panel or repeater using fire-rated cabling, with all connections monitored for faults or tampering. Once installed, the unit requires minimal maintenance and provides a dependable communication point in emergencies.
These devices should be installed in accordance with BS 9999 and BS 5839-9, ideally no more than 30 metres from a protected escape route and at an accessible height for wheelchair users.
Where Are Disabled Refuge Outstations Required?
- Hospitals and care homes
- Office buildings
- Multi-storey residential developments
- Shopping centres
- Universities and colleges
- Transport hubs and public buildings
They form part of a legally compliant evacuation strategy, especially in buildings that rely on phased evacuation or that may not be able to accommodate everyone evacuating at once.
Ensure Inclusive Safety
Providing safe refuge and a reliable communication link during an emergency is not only a matter of best practice—it’s a requirement under fire safety legislation and the Equality Act 2010. By installing high-quality refuge outstations, you help to ensure that no one is left behind during a fire or other building evacuation.
Browse our full range of Disabled Refuge Outstations now or speak to our team for guidance on system design, compatibility, and compliance with current fire safety standards.