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Emergency Call Systems

Emergency call systems play a critical role in safeguarding individuals within a wide range of environments, from commercial premises and educational facilities to healthcare settings and residential buildings. Designed to support clear, reliable communication during emergencies, these systems ensure that help can be summoned quickly and effectively—particularly for individuals with limited mobility or sensory impairments. At FireSense, our range of emergency call systems includes everything you need to create a compliant and fully functioning network: from disabled refuge control panels and outstations to assistive accessories and accessible toilet alarms. We stock leading brands including Vox Ignis, Baldwin Boxall, and C-TEC, so you can be confident that every component meets the latest standards in fire safety and accessibility.

Emergency Call Systems

Emergency call systems play a vital role in ensuring building occupants can request assistance quickly and effectively during an emergency. At FireSense, we supply a comprehensive range of disabled refuge systems, toilet alarms, emergency communication equipment, and supporting accessories designed to help buildings meet accessibility requirements while providing reliable two-way communication during critical situations.

Our solutions are sourced from trusted manufacturers including Baldwin Boxall, Vox Ignis and C-TEC, offering dependable performance across commercial, educational, healthcare, residential and public sector environments.

Disabled Refuge Control Panels +

Disabled refuge control panels are the heart of a refuge communication system, providing a central point from which building staff and fire marshals can monitor and respond to emergency calls made from refuge outstations.

These control panels are essential for coordinating evacuation support for people who cannot use stairs without assistance during a fire or other emergency.

Our product range includes both standalone and networked options. The Baldwin Boxall Omnicare Control Panel is known for its intuitive interface and robust performance, suitable for complex installations where multiple zones require coverage.

Likewise, the Vox Ignis Lexicomm series offers flexible configurations, including 2, 4, and 8-line master stations—ideal for customising the system to the building layout.

Network repeater panels, system expander panels, and touchscreen master stations are also available, enabling you to scale up the system as needed. These panels provide clear visual and audio indicators, robust control features, and straightforward integration with outstations and accessories.

Disabled Refuge Outstations +

Outstations are the user-facing devices installed at refuge points throughout a building. These units allow individuals to communicate directly with the control panel during an emergency, providing reassurance and vital two-way communication until help arrives.

At FireSense, our outstations include both Type A (telephone-style) and Type B (hands-free intercom) units to suit a variety of building requirements.

These units are built to withstand use in high-stress scenarios and are typically installed in protected fire-rated enclosures to maintain functionality during fire conditions.

All our disabled refuge outstations meet the demands of BS 5839-9:2021 and can be used with the Lexicomm and Omnicare systems for seamless operation.

From compact single-station installations to larger premises with multiple outposts, we offer flexible solutions that ensure full compliance without compromise.

Disabled Refuge Accessories +

Accessories enhance the functionality, accessibility, and visibility of your emergency call system. These supporting components are not only critical for regulatory compliance but also contribute to ease of use—particularly in facilities where vulnerable individuals or those with disabilities need greater support.

Assist Call Plates

Available in stainless steel or white finishes and designed for wall mounting at accessible heights.

Cancel Plates and Over Door Plates

Allow users or responders to reset and monitor call statuses easily.

Braille Call Plates

Braille-embossed call plates provide enhanced accessibility for users with visual impairments.

Pull Cords

Available in both white and stainless steel finishes for installation in toilet cubicles, changing areas, and refuge locations.

Refuge Signage

'Refuge Point Keep Clear' signage manufactured from durable rigid plastic helps provide visual guidance and supports compliance with health and safety requirements.

Each accessory is built to high durability standards, with IP66-rated components available for wet or outdoor environments.

By incorporating these elements into your installation, you create a more inclusive and user-friendly emergency system.

Toilet Alarms +

Toilet alarms (also known as WC emergency assistance alarms) are a legal requirement in many public and commercial buildings and are especially important in facilities where accessible toilets are provided for disabled users.

These systems allow a person to raise an alert if they fall, become unwell, or require urgent help while in the restroom.

At FireSense, our toilet alarm kits are fully compliant with BS 8300 and include all the essential components: pull cords with clear indicators, reset buttons, sounders, and visual beacons.

One of our most popular systems is the C-TEC NC951 800 Series, which offers straightforward installation and operation with visual indicators and an audible alarm for rapid response.

We also stock a range of Vox Ignis Assist Call Kits, available in white or stainless steel finishes.

These systems integrate neatly with Lexicomm refuge control infrastructure and can be specified for standalone use or as part of a networked emergency call solution.

Whether you’re retrofitting accessible toilets or planning a new build, our products help you meet obligations under the Equality Act and ensure occupant safety.

Meeting Regulatory Standards +

All our emergency call system products are compliant with key UK and EU standards, helping ensure safe, reliable and effective operation.

BS 5839-9:2021 for emergency voice communication systems
BS 8300 for accessible building design
Construction Products Regulation (EU) 305/2011
EMC Directive 2014/30/EU

These standards govern everything from the design and functionality of the systems to their durability and electromagnetic compatibility.

Our stock meets these stringent criteria, giving you peace of mind that your installation will be safe, legal, and effective.

Why Choose FireSense? +

FireSense is committed to supplying high-quality fire and safety equipment that not only meets current regulations but also delivers on reliability and ease of use.

Our emergency call systems are carefully selected from trusted manufacturers and offer full compatibility across product lines, making them ideal for new installations or upgrades.

We provide detailed product descriptions, datasheets, and expert advice to ensure your chosen solution fits your building’s needs.

Whether you’re specifying for a school, care home, shopping centre, office, or apartment block, we can assist with every component—from master control panels and network repeaters to signage, accessories, and standalone toilet alarms.

Complete System Support +

To complement our product range, we also offer helpful documentation and installation support.

If you need help selecting compatible products or planning a large-scale deployment, our team is ready to assist.

We can recommend suitable configurations and provide wiring diagrams.

By choosing FireSense, you're not just purchasing emergency communication hardware—you’re partnering with a team that understands the importance of safety, reliability, and accessibility.